Our Staff
CCE management ensures all members of the CCE team are committed to our Vision, Mission and Values and maintain the caring and nurturing approach for which we have gained a reputation.
Studies show that more and more people, particularly the well documented Generation Y, are looking to align themselves with companies who share their values and make a difference in the community. CCE has found that by having meaningful values and focusing solely on Contact Centre recruitment, pre-employment training and traineeships, people with aligned values and competencies have joined the CCE team.
Our Clients can have certainty of outsourcing to an organisation which attracts the highest quality of recruitment officers, both:
- Morally - meaning we will only deliver to our clients the calibre of candidate expected, and
- With Contact Centre experience - meaning they understand the pressures and expectations of Contact Centre operators.
Unlike standard recruitment agencies, CCE offers a workplace where:
- Only staff with Contact Centre experience are employed.
- The focus is one industry only – CCE is a Call Centre training & recruitment company ONLY – this is what we know and do best!
- 100% accountability for what is promised is delivered.
- We look outside the square and for diversity when recruiting staff who are in for the long haul and;
- Commitment to community is “fair dinkum”
- 15% of profits are placed in a trust fund for disadvantaged children
- Employees are encouraged to contribute time towards these programs
Staff Training
As ongoing training is a key driver in retaining and upskilling CCE staff, training is provided both through external courses and on the job training.
External courses are an important element of keeping up to date with ever changing industry and legislative requirements.
Induction training for all recruitment officers includes:
CCE are well versed in all legislative requirements as they are incorporated throughout their continuous on the job training.
Staff ensure adherence to all legislation, such as the Privacy Act and OH&S, where all staff must complete a written privacy test prior to commencement of any client work.
- Candidates Pre-employment training
All recruitment officers are expected to attend the pre-employment training that our candidates undertake to ensure they are able to relate to, and explain to all stakeholders how the program works. This also keeps our staff’s knowledge relevant in terms of up to date Contact Centre training the CCE pool of trainers provide.
Call coaching is undertaken by the CCE Director and/or Operations Manger to ensure professional screening, reference checks and client liaison occurs at all times.
By ensuring that we adhere to our strict guidelines and process when recruiting our staff and by providing comprehensive induction training and continuous skill development throughout our staff’s employment, we ensure that our staff are well looked after, satisfied in their jobs and have the skills and experience necessary to service our clients’ needs both effectively and efficiently.
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